Mastering Process Documentation
How to create docs that people trust and read.
"I like Learn-By-Doing because I make a nice look document that make my boss very happy"
- Patrick Myezi, Call-Center Supervisor
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Louis is passionate about work. Or more accurately, the philosophy of work. How the work is done. When the work is done. Who does the work. How groups of people are organised to do the work. Rumour has it that he may actually have done some work.
He has been an accredited IT Service Management and IT Governance trainer & consultant since mid-2008, and has the knack of being able to explain complex topics. Sometimes his stories are even true.