ITIL® is a globally-adopted Body-of-Knowledge and Best Practices for IT Professionals. ITIL® 4 (released in 2019) has evolved from the previous version by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.
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Louis is passionate about work. Or more accurately, the philosophy of work. How the work is done. When the work is done. Who does the work. How groups of people are organised to do the work. Rumour has it that he may actually have done some work.
He has been an accredited IT Service Management and IT Governance trainer & consultant since mid-2008, and has the knack of being able to explain complex topics. Sometimes his stories are even true.
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- 40 high-quality video lessons, broken up into 8 sharply focused modules.
- Downloadable templates to help you put what you learned into action.
- Unlimited access to the course. View it wherever and whenever you like.
- 100% money-back guarantee. If you don't love it, I'll refund you. It's as simple as that.
Still Not Sure? I have a 100%, Absolutely No Questions Asked, 30-Day Money Back Guarantee.
I am confident that you'll be happy with the course.
Of course, if you're not pleased with your purchase, then I think you should get your money back. That's why I offer a 100% money back guarantee that lasts for 30 days from the date of purchase. You can take the entire course and if you're not satisfied for any reason during the first 60 days, just let me know and you'll get your money back. I will refund your purchase in full (minus the cost of the examination, if you have written).